Shipping Policy

The shipping and handling charges are based on the following:
  • Weight of the product
  • Type of service and
  • Delivery destination
You may choose Canada Post, FedEx Express or FedEx Ground as your shipping company and your preferred type of service.
  • Items that are in stock will be shipped within 3 business days.
  • Items on backorder will be shipped within 3 business days after the item is received in our inventory.
  • If the item is out of stock, you will be notified within 3 business days via e-mail
For FedEx shipments:
Instructions/Tips:
  • Provide valid shipping address. A likely address where an adult will be home to accept delivery before noon. Provide valid email address and notification will be sent prior to shipment to ensure successful first time delivery.
  • Shipments addressed to Canadian P.O. boxes are accepted only if the recipient’s phone number is included on the FedEx Express Intra-Canada Air Waybill. The recipient will be contacted by FedEx in the destination city to pick-up the shipment at the closest FedEx location
  • Proof-of-delivery details available at fedex.ca
  • Provide valid email address, tracking number will be provided. You will be able to track the package at fedex.ca or 1.800.GoFedEx 1.800.463.3339.
If you choose FedEx to ship your package, these are the delivery times:

Intra-Canada Services*

Your Shipping Need

Our Solution

· 10 a.m. next business day to most metropolitan areas

FedEx First Overnight®

· Morning, next business day to most metropolitan areas

· 2 to 3 business days to other areas

FedEx Priority Overnight®

· 5 p.m. in 1 to 2 business days to businesses and by 8 p.m. to residences in most metropolitan areas

FedEx 2Day®

· 5 p.m. in 1 to 3 business days to businesses and by 8 p.m. to residences in most metropolitan areas

FedEx Economy®

· 1 to 7 business days (Cost effective)

FedEx Ground®

*Some restrictions apply. See the Terms and Conditions section of the FedEx Service Guide at fedex.ca for details.


For Canada Post shipments:
Priority™ and Xpresspost offer the On-time Delivery Guarantee feature (some exceptions apply, please refer to the General Terms and Conditions of Canada Post for more information at canadapost.ca). Delivery standards for Regular Parcel are not guaranteed.

Visit Canada Post’s online Canadian Delivery Standard tool at canadapost.ca/deliverytool to find the specific delivery standard for your Postal Code.

Delivery standards for domestic parcels are estimated in Table 10.

Table 10: General Delivery Standards for Domestic Parcel Services

Definition of Terms:

Local - Where the destination city/town is the same as the originating city/town

Regional - Where the destination city/town is the same region as the originating city/town

National - From anywhere in Canada to anywhere in Canada

Delivery Area

Priority™

Xpresspost™ and Xpresspost™ Certified

Expedited Parcel™

Regular Parcel™

Major Urban Centres (a location with a processing facility for sorting, processing and distributing parcels and mail. Delivery standards to and from major urban centres are shortest because parcels and mail do not need to be transported to or from a processing facility before they are delivered.)

Local

next day

next day

1 day

up to 2 days

Regional

next day*

next day*

1 up to 3 days

3 up to 5 days

National

next day*

2 days

2 up to 7 days

4 up to 9 days

Non-Major Urban Centres (a location without a processing facility. Delivery standards to or from non-major urban centres are longer because non-local parcels and mail need to be transported to or from a processing facility before they can be delivered.)

Local

next day

next day

1 day

2 days

Regional

next day up to 2 days*

2 days*

up to 4 days

up to 6 days

National

next day up to 3 days*

3 days*

up to 11 days

up to 12 days

Northern Regions and Remote Centres (a location that is far removed from major urban centres or that receives infrequent service.)

Local

next day*

next day

1 day

2 days

Regional

next day up to 5 days*

up to 5 days

up to 6 days

up to 8 days

National

next day up to 7 days*

up to 7 days

up to 13 days

up to 13 days

*

Business days. Some exceptions apply.

Priority™, Xpresspost and Expedited Parcel offer the On-time Delivery Guarantee feature (some exceptions apply, please refer to the General Terms and Conditions of Canada Post for more information at canadapost.ca). Delivery standards for Regular Parcel are not guaranteed.

Visit Canada Post’s online Canadian Delivery Standard tool at canadapost.ca/deliverytool to find the specific delivery standard for your Postal Code.

NOTE:

Expedited Parcel is only available to contract Customers.