How do I return an item?

General Returns Policy

We want you to be happy with every purchase. If for any reason you are not satisfied with your order, return or exchange the item to us within 30 days of purchase for a refund or exchange. There are no returns or exchange on final sale merchandise. Please complete the Return & Replacement form that was enclosed with your order or contact us by phone or email. Please provide the order number.
  • Phone: 647-430-3403
  • Email: returns@catholicmarketville.com
Instructions For All Returns and Exchange

1. To return or exchange merchandise please complete the Return & Replacement form that was enclosed with your order. Return or exchange your merchandise within 30 days of the date printed on your order packing slip.
2. All returned or exchanged items must be:
  • In their original packaging and in the condition in which they were received.
  • Accompany the items with the completed Return and Replacement Form
  • Enclose a copy of the invoice in the box with the returned or exchanged item
  • Circle or highlight the items on the invoice that you are returning or exchanging
3. Pack the items carefully and securely
4. Label the box according to the address provided on the Return & Replacement form. The address to return the package is:
    Catholic Marketville
    30 Sky Harbour Dr Unit 2
    Brampton ON L6Y0V6
    Canada
5. Ship using a carrier with tracking numbers.
6. Take the package to a post office or shipping center. If the return or exchange is not the result of our error, the shipping cost of the returned or exchanged item will be your responsibility.
7. We will contact you as soon as we receive the items to obtain the credit card number and process your refund for the returned merchandise. If the exchange is a result of our error, the shipping cost for your replaced item is our responsibility.

Damaged Items:

Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back a damaged item for further instructions at returns@catholicmarketville.com.

Orders Returned or Exchanged After 30 Days:

Orders that were returned or exchanged more than 30 days will not be eligible for return.